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Frequently asked questions
medidux™ was developed by oncologists to accompany patients with all types of cancer and with chronic diseases during therapy, in line with international criteria.
The recommended minimum duration of use is 90 days, or as long as your therapy is scheduled. It is recommended to use medidux™ daily to document the course of therapy as accurately as possible. For a detailed record, a symptom can be entered up to four times a day.
1. medidux™ does not replace treatment and recommendations by your care team. 2. Recommendations and orders from a medical care team always take precedence over the recommendations of medidux™.
medidux™ was developed by oncologists to accompany patients digitally during therapy. Sources relevant to the digital health application include the experts and institutions involved as well as relevant publications.
Your personal and health data are very important to us! Only the data that is absolutely necessary to run the health application is collected. medidux™ meets the requirements of the Swiss Data Protection Act (CH DSG) and the General Data Protection Regulation (GDPR). Data is processed exclusively in the respective country of use (in Switzerland). More detailed information on the processing of personal data can be found in our privacy policy.
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medidux™ is tested on the following smartphones and their successors: Apple: iPhone 7+ with iOS 13+. Android: Android API 22+.
To update the app, go to the App Store or Play Store and enter “medidux” in the search field. Once you have selected the correct app, tap “Update”.
medidux™ is available free of charge in the App Store or Play Store. As long as you are not connected to a clinic, you are using this freely available, free version, which only allows two symptoms to be entered per day.
To connect to a clinic, you will have received a QR code from your clinic. Go to the settings of the medidux™ app and select “Clinic”. Allow the app to access your smartphone’s camera and scan the clinic QR code. Once you have been activated by your doctor or care team, you can view your clinic’s details in the app settings under “Clinic”, enter more than two symptoms per day, and, in the event of a symptom alert, be directed to your clinic’s or care team’s contact details.

